FREQUENTLY ASKED QUESTIONS
What are your Hours?
- Monday – Friday: GMT 8:30 AM – 5:30 PM
- Saturday: GMT 8:30 AM – 11:30 AM
What should I do if I couldn't find the items I want on the website?
If you can't find the items you want on our website by using keyword search and view category, you can leave a message on our website or send an email to firstname.lastname@example.org . Our staffs will help you locate the item you are looking for.
Which payment methods are accepted in the Online Shop?
- Credit Cards
- Western Union
Do you sell aftermarket parts or original parts?
Yes, we provide aftermarket parts with top quality. We also provide original parts by Bosch, Dephi, Zexel, Denso and other manufacturers.
My order wasn't delivered on time. Why?
If the item you ordered isn't immediately available to ship, then we will make every effort we can to contact you. However, many other things can affect the delivery time of your order such as: time of day the order was placed weekends or holidays increment weather mechanical problems Shipping companies do not guarantee delivery times during major holidays or during increment weather. Please allow extra time for deliveries during these times. You can also contact us to verify availability and to discuss expedited shipping options if it is important that you receive your order by a specific time.
I was told that my parts are on backorder. Why?
Occasionally the manufacturers we order our parts from can run into production problems that may prevent us from keeping those items on our shelf at all times. If you order an item that we don't have in stock, then we'll contact you to let you know that your order has been placed on backorder. This means that we intend to fill your order as soon as your item(s) are available.
Do you ship to Freight Forwarders?
Yes. If you want to use a freight forwarding company as a delivery address, please contact us by email to deal with it.
Do you provide a warranty on the products you sell?
Yes, we carry a one year warranty on the products we overhaul.
We only use the information submitted to us for the purpose of corresponding with our customers and visitors, filling orders or answering questions. We do not store your PayPal information on our web server. We will never share, sell or distribute any of your personal information in any way to a third party under any circumstances. When you send us information through our website, that information is sent to us encrypted and protected against disclosure to third parties.
Our E-Mail Policy
We do not send unsolicited e-mails to any of our visitors. We do send confirmation e-mails to those who:
- place an order with us
- ask us a question